Support
How can we help?
Most answers are in the docs. If not, our team replies within 1 working day, faster on Pro+ and Ultra.
Read the docs
Install, first task, safety, credits and fixes for common problems.
Message us on WhatsApp
+92 333 6338703. Quick questions, in English or Urdu.
Check the status page
See if something is down before you wait for an answer.
Send us a message
Other ways to reach us
- support@codestilt.com
For account and product help - +92 333 6338703
Phone and WhatsApp, Mon to Sat, 10:00 to 19:00 PKT - security@codestilt.com
Report a security problem - billing@codestilt.com
Invoices and refunds - Office
Near Ghanta Ghar, Multan
Punjab, Pakistan
Self help
Popular help topics
Install and update
Windows, macOS and Linux, checking downloads, updating and uninstalling. Read
Link your computer
Signing in from the app, computer names and linking a second computer. Read
Approve or change a plan
What a plan contains and how to ask for changes. Read
Undo a task
How checkpoints work and when undo isn't possible. Read
Danger wall questions
Why a step asked you, and what Allow once does. Read
Credits and billing
What uses credits, the hard cap, rollover and invoices. Read
Quick fixes
Common problems and what to do
| Problem | What to try |
|---|---|
| The computer shows offline | Make sure the desktop app is open and the computer is awake. Check that api.codestilt.com on port 443 isn't blocked by a firewall or proxy. |
| Windows says it protected your PC | Check the file's SHA-256 against checksums.txt, then click More info and Run anyway. |
| A task stopped after 3 tries | Those tries were free. Open the test output, then give the task again with more detail about what should happen. |
| The plan wants to change the wrong files | Click Change plan and say which files to leave alone, for example Only change the footer. |
| No notifications on iPhone | Open CodeStilt from the home screen icon (iOS 16.4 or newer) and turn on notifications in Settings. |
| Tasks paused | You reached your monthly credits or your team budget. See Usage and billing. |